How to Find Moving Company Complaints Before You Book
TM
Written by TheMoveTips Editorial Team
Updated 5 min read
Quick Answer
Check the FMCSA SAFER database using the mover’s USDOT or MC number to see their official complaint history.
Never hire a company that cannot provide a physical address or refuses to explain their arbitration process.
Always verify if your mover is a carrier or a broker, as brokers do not actually handle your belongings.
Finding hidden complaints about a moving company requires more than just a quick glance at star ratings on social media. Many people mistakenly believe that popular review sites show the whole story. In reality, disgruntled customers often write emotional reviews that do not capture the legal disputes or regulatory red flags that actually matter. Knowing how to find moving company complaints involves looking at official federal records rather than just anonymous comments online.
You should view your moving company as a service partner that handles your most valuable possessions. When you research a firm, you are looking for evidence of reliability and legal compliance. By focusing on government databases, you can filter out the companies that have a history of service failures or regulatory issues. This simple verification process takes about ten minutes and provides more clarity than reading dozens of conflicting online reviews.
How to check the official moving company record
The most reliable source for information on interstate movers is the Federal Motor Carrier Safety Administration. This agency regulates the industry at the federal level. Every legitimate interstate mover must maintain a USDOT number and an MC number to operate legally. You can verify a mover's license through the public SAFER database maintained by the FMCSA. This tool shows if a company is currently authorized to transport household goods.
When you look up a company, pay close attention to their safety and complaint data. You can see if they have been cited for violations or if there are specific warnings associated with their profile. If a company does not have a USDOT number, or if their operating authority is listed as inactive, you should immediately remove them from your list of potential hires.
All interstate household goods movers are legally required to participate in an arbitration program to resolve disputes over loss, damage, or disputed charges, and must summarize this program in writing before you sign the bill of lading.
Understanding the difference between a carrier and a broker is also part of this research. A moving broker arranges your move but does not do the physical moving itself. According to federal rules, brokers must disclose their status as a broker rather than a carrier before you book any services. If a company is cagey about whether they are the ones actually putting your boxes on the truck, it is a warning sign that you might be dealing with a broker who lacks direct control over the quality of your move.
What to look for beyond online reviews
Many people rely on star ratings, but these numbers can be misleading. A company might have a high score because they offer incentives for good reviews or because they have only performed a few moves. You want to see consistent behavior over time. If you see recurring complaints about hidden fees or damaged items, these are likely systemic issues rather than one off accidents.
Red flags in the fine print
If a quote seems too good to be true, it usually is. Professional movers calculate prices based on weight, distance, and specialized services. If a company provides a flat quote over the phone without asking for an inventory of your home, they are likely lowballing you to get the job. They will often adjust the price once your items are loaded onto the truck, leaving you with little leverage to argue.
Verification of professional business practices
You should feel comfortable asking about their equipment and insurance. Legitimate companies will explain their insurance coverage and how they handle claims for broken items. If they cannot provide a clear process for filing a claim or mention arbitration, they are likely not following federal guidelines. Use our try our moving cost calculator tool to get a better sense of what a move should actually cost. This helps you identify when a quote is suspiciously low.
How much do movers charge on average
Pricing varies significantly based on the size of your home and the distance of your move. Long distance moves involve complex logistics that require professional packing and secure transport. When you review your quotes, ensure that each line item is clearly defined so you can spot where the budget might bloat.
Move Size
Distance Range
Estimated Price Range
Studio Apartment
500 to 1000 miles
$1,500 to $3,500
Two Bedroom Home
1000 to 2000 miles
$3,500 to $6,500
Three Bedroom Home
2000+ miles
$6,000 to $10,000+
Large Household
Variable
Varies by weight and access
These ranges provide a baseline for your budget. If a company quotes you significantly below these figures, you should treat it as a potential warning sign. You can browse more cost guides to refine your expectations based on your specific route. Keep in mind that moving during the summer or on weekends often results in higher costs due to demand.
You have the right to file a claim for damaged goods under the terms of your bill of lading. If the company refuses to address the damage or honor their insurance coverage, you may pursue arbitration or take the matter to small claims court. Always document the condition of your items with photos before and after the move to support your case.
Are moving brokers responsible for damage?
Moving brokers are not responsible for physical damages because they do not handle your belongings. The liability for your items typically lies with the motor carrier that actually performs the transport. Check your paperwork carefully to identify the specific carrier that is responsible for your move.
What if my mover changes the price after loading?
Federal regulations prohibit movers from charging more than 110 percent of the non binding estimate for non binding services delivered. If the company attempts to add surprise fees that were not in your original contract, you should dispute the charges immediately. Always get your final estimates in writing before the loading process begins.
You now have the tools to verify your mover and protect your belongings from common pitfalls. Check the FMCSA database before you provide any deposit, and always prioritize transparency over the lowest price. Taking these steps ensures you work with a professional who follows the rules.
